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Published by Equipo GNOSS

19/09/2012

Análisis del modelo de CRM de Best Buy: "How does one of the leading electronics retailers in the world engage its audience, provide support, build advocacy, and provide recommendations across multiple channels, in a scalable and manageable way?".   "Factoring in call deflection and sales influence, our online community engagements provide around a $5MM benefit to the organization".

Published by Equipo GNOSS

02/09/2012

Interesante informe publicado por Mathieu d’Aquin, experto en Web Semántica del Knowledge Media Institute (The Open University, UK) en junio de 2012 en el que analiza la utilización de los datos abiertos enlazados (Linked Data) en educación: "In this report, we introduce a recent development in the area of Web technologies which has the potential to revolutionise the area of ODL: The Semantic Web. While the Semantic Web has been, until now mostly considered from a research perspective, we focus here on the concrete benefit that can today be obtained from applying the set of principles and technologies that have emerged from the most pragmatic part of the Semantic Web field: Linked Data. In this report we describe how this idea is being realised an...

Published by Equipo GNOSS

01/09/2012

Documento de Talis Aspire en el que se explica la configuración de un grafo educativo en las universidades británicas a partir de los principios de los datos enlazados (Linked Data):

"This paper introduces the notion of the education graph, a conceptual representation of the resources and interconnections at the heart of the learning process. We present our latest work on the Talis Aspire family of products that, through the use of Linked Data principles and technologies, enables the assembly and application of a rich education graph based on learning resources used in tens of UK universities. Techniques for entity extraction and reconciliation across data sources are presented, in addition to descriptions of recommendation gen...

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