European Social Media Trends

Esta presentación de Tom Smith, Managing Director de The Global Web Index, contiene un excelente análisis de las tendencias y comportamientos en redes sociales en algunos de los principales mercados de Europa.

This is a presentation given to the IAB Europe council, exploring European trends in social media involvement, the impact of social media and the steps that need to be taken. Also looks at the future and why the passive impact of the social ecosystem is bigger than the immediately involved one. This is due to social recommendation and data informing all purchase decisions through search, augmented reality and will increasingly impact the nature of the content we consumer in all platforms.

Tom Smith looked at three big future trends:

" The first big trend is that the passive impact of social media is bigger than the active one. By passive we mean the exposure and aggregation of opinions, reviews, ratings and recommendations to impact every web user, regardless of their personal social media involvement. In the short term this is through search; already in 2009, 85% have “searched last month” for information about specific products and 49% for “product recommendations”.  Increasingly these searches are dominated by consumer generated reviews or recommendations. Just try searching for a brand or specific product and you can see this impact. As the volume of consumer content continues to outpace professional, this trend will only increase.

Ultimately this means that consumers will increasingly define the first perception of a brand. In the future this will be dictated by social data being overlaid onto mobile devices through Social Augmented Reality, meaning every consumer getting geo relevant recommendations from their immediate network, distant network and people like them. Social will impact every decision we make.

The next big trends is that we increasingly consume content and information based on the consumer network of recommendation and consumer meta data rather than a professionally dictated decision. A consumer recommendation was the top ranked factor for consumers choosing music or videos. For news it was narrowly behind ‘professional’, ‘from a site I know’ and unsurprisingly along way behind ‘it’s recent’.

The future of content will not necessarily be ‘consumer’ created or ‘professionally’ created; it will however be dictated and controlled by the social environment. Take for example your current television service; the likelihood is that you access it via an Electronic Programme Guide. In ten years this EPG will have recommendations from consumers, top viewed programmes and programming tagged with key words. Viewing will be unpredictable and consumer driven. This will also happen with e-readers in the next 10-20 years, meaning that the “social” will eventually impact all aspects of media.

The last big trend we explored was how our digital networks are much now bigger than our face to face ones, for example in the US, the average face to face network is 21.4 and a Social Network one is 49.3. This changes the nature of our social groups and influences to include people we would have lost touch with, distant friends and people complete unknown to us in real life. This is a first in human history and has a significant impact by familiarising us with strangers and broad networks. This is important as we begin to build trust with other consumers and make big decisions based on what they say and we place less emphasis on what the traditional pillars of society say."